The balance of the RevenueBot account is not refundable, except in cases of erroneous replenishment.

In addition to erroneous top-ups, funds received under the referral program and from sales in the marketplace are subject to payment to an external account.

A Wrong top-up means a top-up of the Revenuebot account balance instead of a top-up of the exchange account. Refunds of erroneous top-ups are made after the user has sent a request to the support service, which must be done no later than 3 days after the top-up. All requests that are made later than 3 days from the moment of the erroneous replenishment will not be received.
We will charge a 10% manual processing fee for refunds of erroneous top-ups of 20 USD minimum.
Refunds are made in the same currency in which the replenishment was made, the user should take this into account when specifying the address and account where you need the refund to be made when contacting the support service. Refunds are only possible for balance top-ups paid to us. Refunds are not made by internal transfers from other users.